At Park Place Collective Group, led by Joe and Marni Costa, we know that when you refer a client to a mortgage partner, you’re putting your reputation on the line. That's why we’ve built our entire business around one core principle: deliver a client service experience so high-level that it reflects positively on every professional involved.
Whether you’re a real estate agent, financial planner, CPA, or insurance advisor, when you refer your client to Park Place Collective Group, you can trust they’ll be treated with the same care, urgency, and attention to detail that you yourself provide.
1. Unmatched Availability
We don’t operate on a strict 9-to-5 schedule. Real estate transactions, financial moves, and client questions often happen after hours and on weekends — and we’re available when you and your clients need us most. Quick responses and personal attention aren't the exception with us — they’re the rule.
2. Setting Expectations and Over-Communicating
From the very first touchpoint, we clearly set expectations so that your clients understand the mortgage process — and so you stay in the loop at all times.
We believe proactive communication is critical: whether it’s a major milestone or a small update, we make sure everyone involved is informed and aligned.
3. Handling Each File with Personal Care
When we take on a client, we treat their file as if it were our own. Every detail matters, and we bring the same level of care and urgency that we would expect if we were in the client’s shoes. This approach not only leads to smoother transactions — it also builds client trust, helping strengthen your relationship with your client as well.
4. Solution-First Mentality
Challenges can arise in any mortgage process — but we don’t let them stall progress. If an issue comes up, we immediately move into solution mode. We collaborate with all parties — client, agent, financial advisor, CPA — to quickly strategize and implement a path forward.
You can count on us to tackle issues head-on with transparency and action, not excuses.
We understand that your clients are your lifeblood. You need a mortgage partner who treats them with the same level of respect, care, and professionalism that you do.
At Park Place Collective Group, we don’t just close loans — we elevate the client experience so that your clients feel fully supported and confident, and your professional reputation shines.
Ready to experience the Park Place difference?
Partner with a mortgage team that works as hard for your clients as you do.
Joe & Marni Costa
Park Place Collective Group
NMLS2571108
(O)619-990-7552
(C)646-245-7856
info@parkplacecollective.com
www.parkplacecollective.com
